Privacy Policy

Last Updated: July 2026

1. Introduction

Multi Textile ("we," "our," "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this privacy policy carefully. By using our website and services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect several types of information for various purposes to provide and improve our services to you.

Personal Data

While using our website and services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This includes:

• Name and job title
• Email address
• Phone number
• Company name and address
• Billing and shipping information
• Any other information you voluntarily provide

Usage Data

We may also collect information on how the website is accessed and used. This usage data may include information such as:

• Your computer's Internet Protocol address (IP address)
• Browser type and browser version
• The pages of our website that you visit
• The time and date of your visit
• The time spent on those pages
• Other diagnostic data

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

3. How We Use Your Information

Multi Textile uses the collected data for various purposes:

• To provide and maintain our services
• To notify you about changes to our services
• To allow you to participate in interactive features of our website
• To provide customer support
• To gather analysis or valuable information so we can improve our services
• To monitor the usage of our website
• To detect, prevent, and address technical issues
• To process your orders and transactions
• To send you marketing communications (with your consent)

4. Legal Basis for Processing Personal Data

We process your personal data based on one or more of the following legal grounds:

• Contractual Necessity: To fulfill our contractual obligations to you.
• Legitimate Interest: For our legitimate business interests, such as improving our services and marketing.
• Consent: Where you have given us explicit consent to process your data for specific purposes.
• Legal Obligation: To comply with applicable laws and regulations.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal data to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share your data with service providers who perform services on our behalf (e.g., shipping, payment processing, analytics).
• Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Business Transfers: If Multi Textile is involved in a merger, acquisition, or asset sale, your personal data may be transferred.

6. Data Security

We take the security of your data seriously. We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

7. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this privacy policy. We will retain and use your data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

8. Your Rights

You have the following rights regarding your personal data:

• Access: You have the right to request copies of your personal data.
• Rectification: You have the right to request correction of inaccurate or incomplete data.
• Erasure: You have the right to request deletion of your personal data under certain circumstances.
• Restriction: You have the right to request restriction of processing of your personal data.
• Data Portability: You have the right to request transfer of your data to another organization.
• Objection: You have the right to object to our processing of your personal data.
• Withdraw Consent: You have the right to withdraw your consent at any time where we relied on your consent to process your data.

To exercise any of these rights, please contact us at info@multitextile.com.

9. Third-Party Links

Our website may contain links to third-party websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ.

By using our services, you consent to the transfer of your data to Pakistan and other locations where we operate.

11. Children's Privacy

Our services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us.

12. Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date.

We encourage you to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

13. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

• Email: info@multitextile.com
• Phone: +92-XXX-XXXXXXX
• Address: Lahore / Karachi, Pakistan